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At Ghythrelsvyxao, we are dedicated to providing healthy, high-quality plants and exceptional customer service. We understand that purchasing living plants comes with unique considerations, and we want you to feel confident in every purchase you make from us.
This Return Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read and agree to this Return Policy.
Due to the living nature of our products, our return policy differs from standard retail policies. We have established specific guidelines to ensure fairness for both our customers and our business while maintaining the health and quality of our plants.
Returns must be initiated within 7 days of delivery. This timeframe allows you to inspect your plants upon arrival and notify us of any issues while ensuring the plants remain in returnable condition.
To be eligible for return, plants must be:
We accept returns under the following circumstances:
If your plant arrives damaged due to shipping or handling during transit, we will gladly accept a return or provide a replacement. You must notify us within 48 hours of delivery and provide clear photographs showing:
We will review the evidence and arrange for a replacement or full refund, including shipping costs.
If you receive a plant that differs from what you ordered, please contact us immediately. We will arrange for the correct plant to be sent to you at no additional cost, and you may keep or return the incorrect plant as we direct.
If your plant arrives with pre-existing health issues that were not caused by shipping, such as disease, severe pest infestation, or root problems, we will work with you to resolve the issue. You must provide photographic evidence within 48 hours of delivery. We may offer:
If items are missing from your order, please notify us within 48 hours of delivery. We will promptly send the missing items or provide a refund for those items.
We cannot accept returns in the following situations:
Due to the perishable nature of living plants, we cannot accept returns simply because you changed your mind about a purchase. We encourage you to carefully review product descriptions and care requirements before ordering.
Plants that decline due to improper care after delivery are not eligible for return. This includes but is not limited to:
The following are natural characteristics of living plants and do not qualify for returns:
Returns requested after the 7-day eligibility period will not be accepted unless there are exceptional circumstances that we agree to in writing.
To initiate a return, please follow these steps:
Reach out to our customer service team within the applicable timeframe by:
Provide your order number, description of the issue, and clear photographs of the plant and packaging.
Our team will review your request and photographs. If your return is approved, we will provide you with:
Do not return any plants without first receiving authorization from us.
If we request that you return the plant:
In most cases involving damaged or defective plants, we will not require you to return the plant and will process your refund or replacement based on the photographic evidence provided.
Approved refunds will be issued to the original payment method used for the purchase. Refund processing times vary depending on your payment provider but typically occur within 5-10 business days after approval.
Depending on the circumstances, refunds may include:
The following are not refundable:
We are happy to offer exchanges for plants that arrive damaged or defective. If you prefer an exchange rather than a refund:
We will send a replacement plant as soon as possible, typically within 3-7 business days. Exchanges are subject to product availability. If the exact plant is unavailable, we will offer a comparable alternative or a refund.
If delivery fails due to incorrect address information you provided or your unavailability to receive the shipment, you are responsible for any redelivery fees. Plants that are returned to us due to failed delivery may be subject to a restocking fee.
We are not responsible for packages that are confirmed delivered by the carrier but reported as lost or stolen. We recommend:
If you believe your package was stolen, please file a report with local authorities and contact us. We will work with you to resolve the situation on a case-by-case basis.
We monitor weather conditions and may delay shipments to protect plant health. If your delivery is delayed due to extreme weather, we will notify you and reschedule delivery for the earliest safe date. These delays do not qualify for refunds as they are necessary to ensure your plants arrive in good condition.
We stand behind the quality of our plants. All plants are inspected before shipping to ensure they meet our health standards. However, we understand that issues can arise during transit or shortly after delivery.
We guarantee that your plants will arrive healthy and in good condition. If you experience issues within 7 days of delivery that are not due to improper care, we will work with you to make it right through replacement, refund, or care support.
Plants may experience minor stress when adjusting to a new environment. This is normal and typically resolves within 1-2 weeks. Signs of normal acclimation include:
These are not defects and do not qualify for returns. We provide care instructions with every order to help your plants acclimate successfully.
Orders of 10 or more plants may have modified return terms. Please contact us before placing large orders to discuss our bulk order policies and any applicable guarantees.
During extreme weather periods (very hot or very cold), we may implement additional shipping restrictions or modified return policies to protect plant health. These will be communicated at the time of purchase.
If you purchased plants as a gift, the recipient may initiate a return following the same guidelines outlined in this policy. Refunds for gift orders will be issued to the original purchaser's payment method.
To ensure the best outcome for your plant purchase:
We value your satisfaction and will work diligently to resolve any issues with your order. Our goal is to ensure you have a positive experience with both our products and our customer service. If you encounter any problems, please reach out to us promptly so we can assist you.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
For questions about returns, exchanges, or this policy, please contact us:
Ghythrelsvyxao
New Rd, Clondalkin
Dublin, D22 PK06
Ireland
Phone: +353 1 459 2013
Email: business@ghythrelsvyxao.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday 10:00 AM to 4:00 PM.